Emotional intelligence in the workplace

But what exactly is EQ, and how could having it or not affect your career?

Emotional intelligence in the workplace

The idea that this form of reasoning supports general success in the workplace is persuasive, and certainly seems intuitive: It measures the ability of the individual to grasp and synthesize facts in his or her environment.

In recent years, however, the idea that there is only a single form of intelligence has come under increasing scrutiny. In the classroom, many educators have embraced the Theory of Multiple Intelligences, developed by Dr.

Gardner considers verbal-linguistic intelligence and logical-mathematical intelligence, the two areas measured by standard tests, to be only two of nine different intelligences with a plethora of characteristics. Not all of these intelligences have found widespread acceptance in the world of business.

Emotional intelligence in the workplace

He opened minds to the possibility that there are many ways to think and succeed. It may be years before further research into multiple intelligences and learning styles percolates fully from the academy into the world of work. What is Emotional Intelligence?

Ideas about rational intelligence derive from the Enlightenment, when scientific thought was being codified for the first time. While this idea seems sound on the surface, and has been used to great effect in scientific and technical realms, it can also divorce its adherents from using intuition, tact, and even emotion in finding solutions to shared problems.

While such a turn of mind can be useful for building systems, once they are in operation, solutions are often found in the toolkit of emotional intelligence. Harnessed and used correctly, however, it is key to driving internal collaboration and external alliances.

Emotional Intelligence in the Workplace: Research has shown women, who traditionally rate higher on tests of emotional intelligence, tend to have a more collaborative and inclusive leadership style than men.

Practiced by persons of any gender, emotional intelligence has much to offer the modern workplace and stakeholders across all functions: It empowers the leader to recognize and act on opportunities others may be unaware of. It assists in the recognition and resolution of conflict in a fair and even-handed way.

It can produce higher morale and assist others in tapping their professional potential.

» Why emotional intelligence is important in the workplace

Like rational intelligence, emotional intelligence can be cultivated through dedicated effort and study. Recognizing your own thought processes, emotions, and biases can help you make more well-rounded decisions.

Exercising emotional intelligence often requires one to act with confidence, rise above worries about status, and question or bypass knee-jerk reactions.

Emotional Intelligence and Hiring Although technical skills can be imparted through training, it is far more difficult to inculcate emotional intelligence in new hires. Enterprises can integrate theories of emotional intelligence into their hiring and professional development processes at all levels.

Emotional intelligence in the workplace

Stakeholders who are identified as having high leadership potential might deliver better results if emotional intelligence is made part of their development process. Although all roles might benefit from emotional intelligence, not all roles require highly-developed emotional intelligence.In the workplace, emotional intelligence underlies our self-awareness, empathy, leadership and resilience.

Key Skills for Managing Your Emotions and Improving Your Relationships

In our world of ‘do more with less’, where continuous change is the norm and effective collaboration is essential, these skills are fundamental to our success.

What is emotional intelligence or EQ? Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.

EQ. Emotional intelligence (also known as ‘emotional quotient’, or EQ) was ranked sixth in the World Economic Forum’s list of the top 10 skills that employees will .

CARY CHERNISS is professor of applied psychology at RutgersUniversity.

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Cherniss is a specialist in emotional intelligence,work stress and burnout, management training and development,planned organizational change, and career development.

The Handbook of Emotional Intelligence: The Theory and Practice of Development, Evaluation, Education, and Application--at Home, School, and in the Workplace 1st Edition. Emotional intelligence (also known as ‘emotional quotient’, or EQ) was ranked sixth in the World Economic Forum’s list of the top 10 skills that employees will .

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