Questions 1, 7, 10, 14 Your score is 0 out of 0 Before you manage a project that involves changing the way that people work, you must first understand how people react to change. Then you'll be in a better position to plan proactively for the stages of change, and for the effect that change has on your organization.
Bring fact-checked results to the top of your browser search. Operational support and enterprise systems Transaction processing systems support the operations through which products are designed, marketed, produced, and delivered. In larger organizations, transaction processing is frequently accomplished with large integrated systems known as enterprise systems.
In this case, the information systems that support various functional units—sales and marketing, production, finance, and human resources—are integrated into an enterprise resource planning ERP system, the principal kind of enterprise system.
ERP systems support the value chain—that is, the entire sequence of activities or processes through which a firm adds value to its products. Financial accounts are updated accordingly, and delivery logistics and billing are initiated.
This includes all firms involved in designing, producing, marketing, and delivering the goods and services—from raw materials to the final delivery of the product. A supply chain management SCM system manages the flow of products, data, money, and information throughout the entire supply chain, which starts with the suppliers of raw materials, runs through the intermediate tiers of the processing companies, and ends with the distributors and retailers.
For example, purchasing an item at a major retail store generates more than a cash register receipt: A CRM system gives a business a unified view of each customer and its dealings with that customer, enabling a consistent and proactive relationship. Many transaction processing systems support electronic commerce over the Internet.
Among these are systems for online shopping, banking, and securities trading. Other systems deliver information, educational services, and entertainment on demand. Yet other systems serve to support the search for products with desired attributes for example, keyword search on search enginesprice discovery via an auction, for exampleand delivery of digital products such as software, music, movies, or greeting cards.
Social network sites, such as Facebook and LinkedInare a powerful tool for supporting customer communities and individuals as they articulate opinions, evolve new ideas, and are exposed to promotional messages.
A growing array of specialized services and information-based products are offered by various organizations on the Web, as an infrastructure for electronic commerce has emerged on a global scale. Transaction processing systems accumulate the data in databases and data warehouses that are necessary for the higher-level information systems.
Enterprise systems also provide software modules needed to perform many of these higher-level functions.
Support of knowledge work A large proportion of work in an information society involves manipulating abstract information and knowledge understood in this context as an organized and comprehensive structure of facts, relationships, theories, and insights rather than directly processing, manufacturing, or delivering tangible materials.
Such work is called knowledge work. Three general categories of information systems support such knowledge work: Professional support systems Professional support systems offer the facilities needed to perform tasks specific to a given profession.
For example, automotive engineers use computer-aided engineering CAE software together with virtual reality systems to design and test new models as electronic prototypes for fuel efficiencyhandling, and passenger protection before producing physical prototypes, and later they use CAE in the design and analysis of physical tests.
Biochemists use specialized three-dimensional modeling software to visualize the molecular structure and probable effect of new drugs before investing in lengthy clinical tests. Investment bankers often employ financial software to calculate the expected rewards and potential risks of various investment strategies.
Indeed, specialized support systems are now available for most professions. Collaboration systems The main objectives of collaboration systems are to facilitate communication and teamwork among the members of an organization and across organizations.
One type of collaboration system, known as a workflow system, is used to route relevant documents automatically to all appropriate individuals for their contributions. Development, pricing, and approval of a commercial insurance policy is a process that can benefit from such a system.
Another category of collaboration systems allows different individuals to work simultaneously on a shared project. Known as groupwaresuch systems accomplish this by allowing controlled shared access, often over an intranet, to the work objects, such as business proposals, new designs, or digital products in progress.
The collaborators can be located anywhere in the world, and, in some multinational companies, work on a project continues 24 hours a day. Other types of collaboration systems include enhanced e-mail and videoconferencing systems, sometimes with telepresence using avatars of the participants.
Yet another type of collaboration software, known as wikienables multiple participants to add and edit content.Operational support and enterprise systems. Transaction processing systems support the operations through which products are designed, marketed, produced, and delivered.
In larger organizations, transaction processing is frequently accomplished with large integrated systems known as enterprise systems. In this case, the information systems that support various functional units—sales and. Operational Management Quiz 3 Practice Operations management is a very important department in any organization as it ensures maximization of output.
This branch of management ensures that an organizations process from manufacturing to sales is done with order and. The American air force has been existence for decades and a lot of history has been made through them.
If you want to join them you must know their history first. 1: performance of a practical work or of something involving the practical application of principles or processes Practice until you can go through the whole operation without hesitation or thinking.
View Test Prep - Ch 4 and 7 Operational Management Quiz from MGMT at Buena Vista University. PointsAwarded PointsMissed Percentage % 1. Operational management quiz 1 answer below» Which of the following is FALSE regarding statistical sampling for control purposes? a) The more samples are taken, the higher the likelihood of accidentally selecting a sample with excessive values when the process actually is still under control b) Deciding what indicators are high or low.